Refund policy

Return & Refund Policy 

At Albina Naturals, we strive to ensure that you are fully satisfied with your purchase. If you are not completely satisfied, we are here to assist you.

Returns Eligibility

Returns are accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The return request is made within 48 hours of delivery

  • The product is unused, unopened, and in its original packaging

Due to hygiene and safety reasons, opened or used products cannot be returned.

How to Request a Return

To initiate a return:

  1. Contact us on WhatsApp at 0303-5394935 within 48 hours of receiving your order

  2. Provide your order number and clear photos of the product

  3. Our team will review your request and provide further instructions

Refunds

  • Once the returned item is received and inspected, you will be notified of the approval status

  • Approved refunds will be processed via bank transfer within 5–7 working days

  • Shipping charges are non-refundable

Exchanges

If you receive a damaged or incorrect product, we will arrange a replacement at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Returns requested due to change of mind

  • Products damaged due to misuse or mishandling

Contact Us

For any questions or assistance, please contact us on WhatsApp at 0303-5394935.